Delete your RevUp Mobility account

RevUp Mobility is operated by RevUp369 ApS (CVR 45069958).

Delete it in the app

Open RevUp Mobility and sign in.
Go to Profile, then Privacy & data.
Choose Delete account and confirm with the one-time code we email you.

Or ask us by email

Write to support@revup369.com from the email address registered on your account, and we will start the deletion for you.

What happens next

Your account is deleted after a 30-day grace period. During that time your listings and open requests are taken down, and signing in again cancels the deletion. Before we can delete an account, any balance must be withdrawn and any open bookings must be finished.

What is deleted

Your name, contact details, profile photo, listing photos, saved documents, identity verification data, notification settings and device tokens are deleted. We ask our payment provider to delete your payment profile, and we revoke your Sign in with Apple link where you used it. Messages and reviews you sent to other people stay visible to them, shown under the name “Deleted user”.

What we are required to keep

Bookkeeping and transaction records, for 5 years, as Danish accounting law requires.
Tax records for people who earned money on RevUp, as the EU DAC7 rules require.
Records that may matter in a dispute, for 180 days after your last booking, after which your remaining historical details are purged.
Payout history held by Stripe, which follows Stripe’s own retention rules.

Slet din RevUp Mobility-konto

RevUp Mobility drives af RevUp369 ApS (CVR 45069958).

Slet den i appen

Åbn RevUp Mobility og log ind.
Gå til Profil og derefter Privatliv & data.
Vælg Slet konto, og bekræft med den engangskode, vi sender dig på mail.

Eller skriv til os

Skriv til support@revup369.com fra den mailadresse, der er registreret på din konto, så starter vi sletningen for dig.

Hvad sker der derefter

Din konto slettes efter en betænkningstid på 30 dage. I den periode tages dine opslag og åbne anmodninger ned, og hvis du logger ind igen, annulleres sletningen. Før vi kan slette en konto, skal en eventuel saldo hæves, og åbne bookinger skal være afsluttet.

Hvad slettes

Dit navn, dine kontaktoplysninger, dit profilbillede, billeder af dine opslag, gemte dokumenter, data fra identitetsbekræftelse, notifikationsindstillinger og enhedstokens slettes. Vi beder vores betalingsudbyder om at slette din betalingsprofil, og vi tilbagekalder dit Sign in with Apple-link, hvis du har brugt det. Beskeder og anmeldelser, du har sendt til andre, forbliver synlige for dem under navnet “Deleted user”.

Hvad vi skal beholde

Bogførings- og transaktionsdata i 5 år, som dansk bogføringslovgivning kræver.
Skatteoplysninger for personer, der har tjent penge via RevUp, som EU’s DAC7-regler kræver.
Oplysninger, der kan have betydning i en tvist, i 180 dage efter din seneste booking, hvorefter dine øvrige historiske oplysninger slettes.
Udbetalingshistorik hos Stripe, som følger Stripes egne opbevaringsregler.